Is there part time job available in Sutherland perungalathur?

Is there part time job available in Sutherland perungalathur?

Job Description:

Answer chats and respond to technician requests
Handle incoming chat interactions with technicians, including concurrent chat sessions.
Place applicable orders in the computer system
Provide technicians with product and service information, including technical support and troubleshooting assistance
Identify, research and resolve technician issues/requests as trained
Transfer contacts to appropriate staff when necessary as trained
Document notes, reports and logs on the appropriate account
Alert Team Manager of trends and technical problems
Meet client contractual goals and metrics while providing excellent service
Recommend process improvements
Follow assigned schedule and adhere to the attendance policy
Other duties as assigned by management

Skills Required:

Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
Strong written and verbal communication skills
Strong multi-tasking skills. The ability to operate with several tools/windows opened simultaneously.
Critical Thinking Skills
Ability to work in a very fast-paced environment

Benefits details:

Qualification: 10+2 Minimum & any graduates.
Experience: Fresher & Tenured (6 months to 5 Years)
Shift Timings & off- 5 days schedule with rotational shift and off. [Predominantly nightshift]
Work from an office job.
Two-way cab
Required only immediate joiners and somebody in Chennai currently.

Regards,

Keerthana S ( keerthana.s2@sutherlandglobal.com Drop your CV to this Email)

Role:Chat Support

Salary: Not Disclosed by Recruiter

Role Category:Non Voice

Employment Type:Full Time, Permanent

Key Skills

Education

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate