Is there part time job available in Sutherland perungalathur?

 Is there part time job available in Sutherland perungalathur?

Job Description:

  • Answer chats and respond to technician requests
  • Handle incoming chat interactions with technicians, including concurrent chat sessions.
  • Place applicable orders in the computer system
  • Provide technicians with product and service information, including technical support and troubleshooting assistance
  • Identify, research and resolve technician issues/requests as trained
  • Transfer contacts to appropriate staff when necessary as trained
  • Document notes, reports and logs on the appropriate account
  • Alert Team Manager of trends and technical problems
  • Meet client contractual goals and metrics while providing excellent service
  • Recommend process improvements
  • Follow assigned schedule and adhere to the attendance policy
  • Other duties as assigned by management

Skills Required:

    • Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
    • Strong written and verbal communication skills
    • Strong multi-tasking skills. The ability to operate with several tools/windows opened simultaneously.  
    • Critical Thinking Skills
    • Ability to work in a very fast-paced environment

Benefits details:

  • Qualification: 10+2 Minimum & any graduates.
  • Experience: Fresher & Tenured (6 months to 5 Years)
  • Shift Timings & off- 5 days schedule with rotational shift and off. [Predominantly nightshift]
  • Work from an office job.
  • Two-way cab
  • Required only immediate joiners and somebody in Chennai currently.

Regards,

Keerthana S ( keerthana.s2@sutherlandglobal.com Drop your CV to this Email)

Role:Chat Support

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Non Voice

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate

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